• The Community Engagement Team Coordinator reports directly to the Manager, of Community Engagement. This position is responsible for the Community Engagement Team's coordination of projects and programs to develop, maintain, and strengthen community relationships. This is accomplished through a program of work in three (3) general areas: Community engagement in Agency Decision-Making, Community Liaison, and coordination of Community Engagement Programs.

• Lead community engagement projects and programs designed to promote understanding and reach informed consent on issues related to Capital Metro policies, projects, and services. Ensure adherence to project and program timelines and achievement of goals.
• Lead inter-departmental teams to ensure the integration of community engagement efforts with other Capital Metro departments and partner transportation organizations.
• Support the agency’s sponsorship program by leading community-powered programs to build community awareness and support of Capital Metro’s services and programs.
• Coordinate community meetings and events in in-person, virtual, and hybrid settings.
• Respond and engage with community members in a variety of forums, such as in-person meetings, e-mail communication, social media messages, and phone calls.
• Responsible for data collection for Customer Relationship Management (CRM) software, monitoring communication and recording it for follow-up.
• Work collaboratively with Marketing and Communications to assist in designing and developing materials for dissemination to the public at large.
• Work with the community to understand how issues and problems impact the public, engage the community in the process of identifying and analyzing various alternatives for addressing problems, and obtain community input and feedback on recommended alternatives.
• Communicate community engagement results to executive staff and Board of Directors; as needed.
• Liaise with stakeholders (neighborhoods, businesses, community groups, institutions, etc.) to provide an active community presence for Capital Metro.
• Represent the organization in public and civic meetings, public hearings, and in the course of official agency correspondence. This position requires a high degree of discretion in judgment and the ability to determine the most optimal strategies that will result in the most benefit to Capital Metro.
• Troubleshoot operational issues and recommend policy and procedure changes to improve customer satisfaction and increase community trust in Capital Metro.
• Conduct research and compile data on community issues: interview citizens, and gather and analyze facts, opinions, concerns, and community needs.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action, and reporting safety and security concerns.
• Perform other duties as required and/or assigned.

• Bachelor’s degree in Business, Public Affairs, Public Relations, Urban Planning, Communications, or a related field. Additional relevant experience may be substituted on a year-for-year basis for up to four years.
• Three (3) years of progressively responsible experience in dealing with business, community, or government relations or communications, urban planning, customer service, or non-profit or public agency clients, including data analysis and communications to the public. Additional relevant education or skills may be substituted for up to two years.
• Two years of advanced level experience with PC-based word-processing, web design platforms, or spreadsheet applications required.
• One (1) year of relevant lead or supervisory experience preferred.
• Bilingual in English/Spanish/Vietnamese/Arabic/ASL or Mandarin and ability to translate materials preferred.

OR

• An equivalent combination of education, experience, knowledge, skills, abilities, and other characteristics consistent with the required qualifications.

• Knowledge of standard project management principles and methodologies.
• A high degree of discretion in judgment and ability to determine the most optimal action which will result in the most benefit to Capital Metro.
• Excellent oral, written, and interpersonal communication skills.
• Effective organizational development and problem-solving skills.
• Effective planning and strategic management skills.
• Excellent presentation and public speaking skills.
• Excellent Word Suite application skills, especially PowerPoint and Excel.
• Ability to coordinate and manage events with internal and external partners.
• Ability to produce professional documents.
• Ability to work flexible hours, evenings, and weekends when necessary.
• Ability to establish and maintain effective working relations with a diverse population.
• Bilingual in English/Spanish preferred and ability to translate materials.

• As a Mobile position, the incumbent is expected to work in the office as needed. There will be access to touchdown/collaboration spaces when on site. Must be in-office for socialization, strategic collaboration, supervision, oversight, and accountability as needed.

• Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing employees performing work of a complex nature.
• Incumbents must have the ability to stand and sit frequently throughout eight hours, and reach vertically for overhead use as well as horizontally. Must be able to use a telephone or headset equipment. Incumbent must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions.
• Reasonable accommodation may be made to enable individuals with a disability to perform the essential functions as previously described.